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Frequently Asked Questions

Our Security Guards are responsible for keeping property safe and staff secure. They control property access, physically patrol an area or monitor locations through cameras positioned in and around buildings, observe activity and also complete reports about their activities. These trained professionals are ready-to-act and respond to potential security breaches and emergencies. The actions they can take include detaining potential offenders, removing them from the property, performing first aid for the injured, and securing and restoring order to a chaotic scene.

Our Security Officers are trained to monitor and manage surveillance equipment, patrol properties in vehicles or on foot, control general access points, as well as the critical access points within your property. They understand the appropriate use of emergency services like 911 and Fire Rescue and are trained in responsible detention techniques of violent intruders. They are certified in first aid and are vital in ensuring the rapid response of EMS and law enforcement to emergency situations. They reduce the cost of loss, damage, or sabotage to their client’s property by professionally carrying out the tasks above. They provide useful guidance and information to employees, residents, tenants, guests, and contractors on property.

Yes. ARDENT maintains insurance well above the required minimum for security agencies and is a licensed Security Agency in the state of Florida. All Security Officers and Protection Agents have and maintain the appropriate state security license and recurrent training.

A Security Officer’s authority is determined by the client. Security Officers act as representatives for their client’s interests while on their property. They act on their clients’ behalf, within the confines of the contract in place and local & state law. A major benefit of contracting a Security agency is their ability to use their training and experience to act on your behalf in uncomfortable and/or dangerous situations.

Yes, both armed Security Officers and Unarmed Security Officers must be licensed in their state to legally conduct security operations. The topics covered during state licensure often include; Legal Aspects of Private Security, Role of Private Security Officers, Security Officer Conduct, Principles of Communications, Observation and Incident Reporting, Safeguarding Information, Physical Security, Interviewing Techniques, Emergency Preparedness, Safety Awareness, and Medical Emergencies.

Yes, Security Officers have the same right to detain as any citizen under the laws of citizen’s arrest. All citizen’s arrests must be immediately followed by law enforcement notification without delay. A security license itself does grant any additional authority to arrest or detain. The benefit of licensed Security Officers is their training, experience and ability to assess when a citizen’s arrest is legal, justified, and entirely necessary.

Yes, we offer guard services 24 hours per day and 7 days per week. In addition to our officers on post overnight, our management team does regular site visits throughout the night. Overnight shifts are challenging for many, they can require heightened awareness during long periods of inactivity. We take special care to assign such a critically important shift to those accustomed and experienced at working overnight.

Private security officers can carry guns depending on the state and laws. There’s a total of 15 states where security guards can legally carry guns out in the public. However, this can also depend on gun training and licensing. 

We price using ARDENT’s “Value-based pricing model”. Value-based simply means we price based on our client’s direct needs. We take the time to ensure our clients are getting the highest quality solution at the best price.

Absolutely! Supervisors & account managers are available 24/7 for urgent requests. The leadership is also at your service if you have any operational or billing questions.

Value. We bring value to each client with customized solutions for their concerns. Many times the first task in creating value is developing a safety &  security program that fits our clients budgetary concerns. Quality. Our Officers and Agents are skilled professionals, with verified backgrounds and personalities that make them uniquely prepared to protect our clients and their interests from loss, harm or embarrassment. Passion, for service, for protection, for helping others. Passion is at the core of the ARDENT Protection culture. From the Executive team to the Close Protection Agents to Professional Security Officers, Passion drives the ARDENT family to meet our client’s unique needs, exceed their expectations and do so with unparalleled professionalism.

ARDENT can get started with services in less than 24 hours. We also offer 24/7 Emergency Response.